Upgrade package not working
Every time I go to upgrade package or see what offers are available I get the message 'you are not eligible for this particular offer'. I currently have TV and phone and just want to add broadband on top.
Forum Discussion
? VM doesn't do standalone TV or phone so you must already have broadband. Are you able to clarify?
I have the basic mixit TV package with a phone line. I recently recontacted too and on the contract summary under broadband it says 'free TV data connection' so think that means it technically have internet for on demand video on my TV but no 'actual' broadband doesn't it?
bretta wrote:I have the basic mixit TV package with a phone line. I recently recontacted too and on the contract summary under broadband it says 'free TV data connection' so think that means it technically have internet for on demand video on my TV but no 'actual' broadband doesn't it?
Hi again bretta
That makes perfect sense to me, although I must admit I've never seen the actual wording.
The 'you are not eligible for this particular offer'.message you are seeing when trying to add on broadband might be because you've just recently recontracted, or it might be a quirk of VM's systems since you don't have a paid broadband connection.
I would suggest that it might be best to speak to retentions (thinking of leaving) since adding broadband will lose any current discounts that you've just negotiated.
Hi bretta
Which VM TV set top box do you have? <tivo, V6 or 360> or <stream box>
Only the older tivo boxes were sold without a broadband connection as they have their own inbuilt modem
I have Tivo
