Upgrade package not working
Every time I go to upgrade package or see what offers are available I get the message 'you are not eligible for this particular offer'. I currently have TV and phone and just want to add broadband on...
Forum Discussion
? VM doesn't do standalone TV or phone so you must already have broadband. Are you able to clarify?
I have the basic mixit TV package with a phone line. I recently recontacted too and on the contract summary under broadband it says 'free TV data connection' so think that means it technically have internet for on demand video on my TV but no 'actual' broadband doesn't it?
bretta wrote:I have the basic mixit TV package with a phone line. I recently recontacted too and on the contract summary under broadband it says 'free TV data connection' so think that means it technically have internet for on demand video on my TV but no 'actual' broadband doesn't it?
Hi again bretta
That makes perfect sense to me, although I must admit I've never seen the actual wording.
The 'you are not eligible for this particular offer'.message you are seeing when trying to add on broadband might be because you've just recently recontracted, or it might be a quirk of VM's systems since you don't have a paid broadband connection.
I would suggest that it might be best to speak to retentions (thinking of leaving) since adding broadband will lose any current discounts that you've just negotiated.
Thank you for your help. I did try to add broadband but the retention team were insistent I had to upgrade the TV box, which I don't want to do as it is my 91 year old grandmother who uses it and she wouldn't be able to adapt to something new. I just recontacted in the hope I could add as a standalone online. If this isn't possible I will have to get an Openreach connection for the broadband.
Thanks for updating the thread again bretta
Upgrading to the V6 box would seem to be the solution (although she would lose her recordings and series links, but she would also lose them if she went to an Openreach supplier as the VM boxes don't work with any other provider)
The V6 has the same interface as the tivo box that she has, so she wouldn't have to learn anything new.
It's also a lot faster, and has double the storage for recordings (although she probably wouldn't need it, but it would allow her to record 6 programs at a time instead of the 3 that's available on her tivo box)
The V6 also has some additional apps. The older tivo box which she currently has often has problems with BBC iPlayer - the V6 has no issues with that app.
