Forum Discussion

kevdyas's avatar
kevdyas
Tuning in
5 days ago

Unlink Netflix from VM billing

I know this has been asked many times but has anyone managed to successfully unlink their Netflix account from VM for the purposes of billing.

When we originally had Netflix included with VM it was for the Premium service whereas our renewal downgraded it to the Standard package.

I get my mobile through EE which includes Netflix Premium however I cannot seem to detach my Netflix account from VM to use it with EE.

I’ve spoken to Netflix who say it’s not them and VM customer service simply don’t seem to understand what I am wanting and pass me from pillar to post!

account
netflix

2 Replies

  • 1701-e's avatar
    1701-e
    Fibre optic
    5 days ago

    If you can't do it in My Virgin Media app or online then you'd need to ring Virgin.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 days ago

    Hi kevdyas 

    Welcome to our forums and thank you for your first post. Sorry to hear you are having issues when trying to detach your Netflix from VM services. Generally, in this case, you may have to cancel the subscription as seen here, rather than transferring it over. Please let us know if you need any further help regarding this and we will do our best to assist.

    Thanks,