Unknown on Demand charge Oct 2024 bill
HI,
I have seen lots of posts regarding Unknown On Demand Charges through many years.
I have now had the same on my October bill relating to a claimed on demand charge on the 23rd September and wondered if any else has had a phantom on demand charge on their bill of £6.99 in Oct and if it was the same date, as previous posts have shown numerous people being charged on the same date.
This was not me or my wife. I used the chat bot to query the charge and finally got it waived and escalated the complaint.
However I am not happy with responses from the VM person on the Chat.
They could not not tell me exactly what the charge related to.
Nor the the time the supposed on demand request was made
They could not tell me whether a PIN had been used and suggested that the selection may not have needed a PIN!
I told them in my settings the PIN required for payment is and always has been set to on.
Whilst they have waived the charge this time, they say if the same happens in future they will not waive the charge, then abruptly ended the chat.
So can any VM person confirm that no charge can made without using the PIN on the setting as it is. Why cannot they give full details of what the charge relates too, i.e. what exactly the charge refers too, what the exact time was, which device was used and if a PIN was used.
I have changed my PIN as a security measure, but I am still left perturbed how they can charge any customer without supplying full details and try and insinuate the customer is lying.