Forum Discussion

AC1982's avatar
AC1982
Tuning in
6 months ago

Unfair Charges

This situation is completely unacceptable and highlights a significant oversight on your part. I returned the Virgin Media kit on time, and this erroneous charge reflects incompetency within your process. I am now unfairly penalized for your mistake.
The £65 charge was wrongly applied to my account. The Yodel tracking clearly shows that the kit was delivered on 29/07/2024 at 20:38 hours, well before the deadline of 31/07/2024 stated in your previous communication.
This incident also raises serious concerns about Virgin Media's practices as a multinational organization. It appears you are wrongfully charging customers and then promising a refund after weeks, thereby earning interest on our money. If a customer fails to monitor their account closely, Virgin Media could unjustly benefit from these errors.
I demand a clear explanation for the £65 charge, an immediate refund.
I expect a prompt and satisfactory response.
  • Nathan_B's avatar
    Nathan_B
    Forum Team
    6 months ago

    Hi there AC1982 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see there's been charges for the Hub. Usually the charge will sit on the account and will then be cleared once the equipment has been returned.

    I'll be happy to check this further for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan

    • AC1982's avatar
      AC1982
      Tuning in
      6 months ago

      Hi @Nathan_B

      Could you please review my previous message again? As I mentioned, the kit was returned and delivered before the due date. The delivery has been confirmed by your partner, Yodel, on their website.

      Given this, I am unclear why the £65 charge was applied to my account in the first place. Furthermore, I would like to know how long Virgin Media intends to hold back my money before refunding it.

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter
      6 months ago

      Fair enough but I would still work with Nathan. Failing that raise a formal written complaint. Link is below. 

  • AC1982's avatar
    AC1982
    Tuning in
    6 months ago

    I recently received a response from Nathan_B regarding my issue. However, due to providing my second mobile number for the security question, he mentioned that no further assistance could be provided at this time.

    While I understand the security protocol, I believe Virgin Media should still address my primary concern on the community forum. Specifically, I would like an explanation as to why I was unfairly charged £65 when I had sent the kit, and it was delivered to Virgin Media before the deadline. Additionally, I would like to know how long Virgin Media intends to hold my money before refunding it.

    Addressing this publicly will help keep all community members informed about the services provided by Virgin Media.

  • AC1982's avatar
    AC1982
    Tuning in
    6 months ago

    Hi,

    Could you confirm, is my £65 which was unfairly charged has been refunded? As I received an email confirmation the very next day after this community posting that Virgin Media have received my kit.