Unfair Charges
This situation is completely unacceptable and highlights a significant oversight on your part. I returned the Virgin Media kit on time, and this erroneous charge reflects incompetency within your pro...
Forum Discussion
Hi there AC1982 👋 Welcome to our forum and thanks for your post 😊
Sorry to see there's been charges for the Hub. Usually the charge will sit on the account and will then be cleared once the equipment has been returned.
I'll be happy to check this further for you so I'll pop you a PM to confirm your details.
Regards
Nathan
Hi @Nathan_B
Could you please review my previous message again? As I mentioned, the kit was returned and delivered before the due date. The delivery has been confirmed by your partner, Yodel, on their website.
Given this, I am unclear why the £65 charge was applied to my account in the first place. Furthermore, I would like to know how long Virgin Media intends to hold back my money before refunding it.