AC1982
7 months agoTuning in
Unfair Charges
This situation is completely unacceptable and highlights a significant oversight on your part. I returned the Virgin Media kit on time, and this erroneous charge reflects incompetency within your pro...
I recently received a response from Nathan_B regarding my issue. However, due to providing my second mobile number for the security question, he mentioned that no further assistance could be provided at this time.
While I understand the security protocol, I believe Virgin Media should still address my primary concern on the community forum. Specifically, I would like an explanation as to why I was unfairly charged £65 when I had sent the kit, and it was delivered to Virgin Media before the deadline. Additionally, I would like to know how long Virgin Media intends to hold my money before refunding it.
Addressing this publicly will help keep all community members informed about the services provided by Virgin Media.