Forum Discussion

Chubsterman33's avatar
Chubsterman33
Tuning in
2 years ago

Unauthorised Netflix Debits to my Virgin Account

I have been trying to resolve this problem since April 2023 with no success. The debits keep occurring, even though I have no subscription to Netflix in any way whatsoever. I have contacted Netflix twice & they confirm that I am not in their system & refer me back to Virgin? The mind numbing incompetence of the customer services department in Sunderland knows no bounds, nothing is being resolved & to add insult to injury, they have just advised me on my latest statement that the Netflix subscription is going up from £15.99 per month to £17.99? No one takes ownership of this problem to get it resolved? I am at my wits end an OAP should not have this amount of stress & financial inconvenience. Any help on how to get this resolved would be very much appreciated. 

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi Chubsterman33 

    Welcome to the community forums 

    Sorry to hear that you're having issues with your billing and Netflix charge. 

    Just to confirm on your set top box when you click on the Netflix app, does this ask you to register for an account or can you select a profile to watch?

    • Chubsterman33's avatar
      Chubsterman33
      Tuning in
      2 years ago

      Sorry not tried that, I have just stayed clear with anything to do with Netflix as you can appreciate with all the problems I have been having? 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi Chubsterman33, thank you for your response.

        We understand where you're coming from.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel