Forum Discussion

JMD62's avatar
JMD62
Joining in
12 months ago

Unable to view Online Bills

Hi for some reason I'm not able to view my bills online.  When I click View Bills it just goes to the help and support page.  I have tried to access on pc, iPad and iPhone and all the same.  Any help would be most appreciated.

  • Thanks for reaching out to us JMD62, and welcome back to our Community Forums JMD62.

    Can you please confirm if the bills are visible when using your My Virgin Media application?

    Thanks,

    David_Bn

    • JMD62's avatar
      JMD62
      Joining in

      Hi David.  No it says "sorry, we can't show you any bill or payment information".  It says I'm not signed in as the main account holder, but I am!

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us JMD62, I'd be happy to take a closer look into this one for you,

        Check out the envelope in the top right hand corner for a private message from me.

        Thanks,

        David_Bn