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jennie_c23's avatar
jennie_c23
Just joined
30 days ago

Unable to set up Virgin Media account

Hi. I'm new to Virgin Media and trying to register for an account. I get through to the page to enter the password and it gets stuck. I've tried multiple passwords (including the auto generated strong suggested ones) and have attempted to register on my phone and laptop but still nothing works. This is not a great start to my experience with Virgin Media!

1 Reply

  • Hi jennie_c23 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are facing with setting up an online account. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina