Have just had external work before installation on Monday. I received a message to say to set up Virgin media account. I can’t though as I have no account number or area number. I only have pre-contract paperwork which doesn’t have this information.
Hello Douglas17,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with trying to setup your online account.
A copy of your contract should also have been sent over to you if this hasn't been received. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
