Forum Discussion

JP34's avatar
JP34
Joining in
17 days ago

Unable to Reset Password

Tried to log in to my account to manage some broadband settings, only to find my password is apparently incorrect? I haven't logged in for a while, but there's no reason it should have changed - regardless, tried to reset my password and never received any reset emails even after many attempts. Tried the phone support line but wasn't able to reach anyone that could help me no matter what route I took through the options. What am I supposed to do to regain access to my account?? Has anyone else had similar difficulties and found a solution?? Would love Virgin tech support to reach out or maybe another user that has overcome something similar! Thanks

  • Carley_S's avatar
    Carley_S
    Forum Team
    17 days ago

    Hi JP34  

    Welcome to the Community Forums. 

    Sorry to hear you've not been able to change your password. Just to confirm,  is this your password for your online account or to access the hub settings?

    • JP34's avatar
      JP34
      Joining in
      17 days ago

      Hi Carley_S - I am speaking in reference to accessing my online account.

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        16 days ago

        Hi JP34,

        Thank you for confirming it is your online account and welcome to our community, I will certainly help you log back in, I have sent you an invite into a private chat, please click on the white envelope to accept.

        Regards

        Paul.