Currently trying to create a virgin media account, when it comes to creating a password after making sure it meets the criteria I just get a loading screen and then a blank page.
I’ve tried multiple times on different devices to create an account and encounter the same problem.
Could someone please help?
Forum TeamHi ujasm 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with creating an online account. Can we ask is this for an active Virgin Media service or are you waiting for your services to be installed.
Please let us know.
Hi,
This is for an active Virgin Media service, recently connected broadband and have been trying to setup an account to register.
Forum TeamThanks for the update on this, we would need to bring you in for a private message to look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
