Forum Discussion

Jul5's avatar
Jul5
Joining in
2 months ago

Unable to register my virgin media account

I tried to register the virgin media account many times, I couldn’t do that. When I set up the password , website crashed it. 

can you pls help me to solve it?

 

  • Hey Jul5, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are having some issues making an online account. 

    What browser are you using?

    Are pops ups allowed when you are trying to do this?

  • Hi there!

    Thank you for reply. I used safari, edge, google chrome.. yes, allowed. 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Okay, what was the error you was getting on Chrome?

      Please remember you need to be an active customer to sign up.

      When you say website is crashing.

      Is it a white page with a spinning wheel?

      • Jul5's avatar
        Jul5
        Joining in

        I am a new client. I got installed last Saturday.

        I have the necessary information about sing in.

        There a problem with password, I did all the necessary conditions for the password, but it again and again ask me create password .

  • No problem at all Jul5 Happy to have been able to help :) Please do not hesitate to contact us if you need any further help.

    • Jul5's avatar
      Jul5
      Joining in

      Thank you for your help , I’m so appreciative it !