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colonel-panic's avatar
colonel-panic
Tuning in
30 days ago
Solved

Unable to register for Virgin Media account

New Virgin Media broadband customer but am unable to register.

Using the link in the E-mail that came with the contract attached, I was asked for my "last name", "account number" and "area reference". Having filled these in I get taken to "Confirm your email address" page. My E-mail address is correctly displayed, but underneath it says "X Please check your email address" and the "Confirm" button is disabled.

Can anyone help?

 

  • colonel-panic's avatar
    colonel-panic
    29 days ago

    I can confirm that I am now registered. Thanks to everyone for their help.

    Once registered I was able to reset my E-mail back to the correct address.

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    30 days ago

    Thanks for reaching out to us colonel-panic, and a very warm welcome to you!

    Sorry to hear of the difficulty faced when trying to register for a new self-care account with Virgin Media.

    Can you please confirm if you've attempted to clear the cache on the browser you've been using to attempt to register?

    Alternatively have you attempted to use an alternative browser and/or device?

    Thanks,

    David_Bn

  • colonel-panic's avatar
    colonel-panic
    Tuning in
    30 days ago

    Hi.

    Thanks for the tips, but have just tried again with Firefox and Chrome, clearing all cached data in each, same result 🙁.

    I've tried various random E-mail addresses, and it doesn't appear to like addresses with a hyphen in them 🤷‍♂️.

    • colonel-panic's avatar
      colonel-panic
      Tuning in
      30 days ago

      (that's hyphens in the domain name it doesn't like, "sales@coca-cola.com" for example)

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        30 days ago

        Thanks for coming back to us colonel-panic, can you please confirm if an E-Mail address without hyphens has been attempted, as per the suggestions from Robinson17?

        Thanks,

        David_Bn