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RuthieV's avatar
RuthieV
Tuning in
7 years ago
Solved

Unable to register for My Virgin Media Account

Hi

I signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Continue button, nothing happens, i.e. the same page with all completed details is displayed and I can get no further.

Any ideas please?

Thanks, Ruth

  • Previous answers to this question have indicated that you cannot complete the sign up process until your installation has been completed and services fully up and running.

    I haven't seen anything to suggest this has changed, and based on your post it would appear the email suggesting you can is still badly worded.