Unable to Register - Please Help!

UNABLE TO REGISTER:  PLEASE CAN SOMEONE HELP ME?

Using the link in the E-mail that came with the contract attached, I was asked for my "last name", "account number" and "area reference". Having filled these in I get taken to "Confirm your email address" page. I get as far as the password then it goes round and round for ages...  Occasionally the page changes and asks for another password.  Then every password option including basic options suggested by Virgin like Welcome1 says prohibited word...  

I have this issue.  I have raised complaints, had the techteam look into this been told IT are looking into this.  Been in contact most days since I placed my order on the 16th April. 

I have downloaded 13 of the transcriptions from my chats.  Had several open complaints, NONE are being dealt with....