Forum Discussion

Tomtom04's avatar
Tomtom04
Joining in
2 months ago

Re: Need assistance please

Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. 
I’m new to Virgin and wondering if this I a common issue. 
I’ve cleared cooked and browser history so I know the problem is not my side. 
Is there a workaround that anyone is aware of?

15 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Tomtom04,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment. 

    Were you able to complete the registration process to create your online account and are you able to share a screenshot of the error message that you're seeing?

    Kind Regards,

    Steven_L

    • Tomtom04's avatar
      Tomtom04
      Joining in
      2 months ago

      I have completed registration and set up my account. 
      it makes no difference what browser I use I get the same message. 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Hey adsalamon, thank you for reaching out and we are so sorry to hear about this account issue.

      What error code / message are you getting?

      Which browser are trying from? 

      • adsalamon's avatar
        adsalamon
        Tuning in
        2 months ago

        spoke to someone and were looking in. every browser and device!