Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side.
I’m new to Virgin and wondering if this I a common issue.
I’ve cleared cooked and browser history so I know the problem is not my side.
Is there a workaround that anyone is aware of?
Forum TeamHello Tomtom04,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment.
Were you able to complete the registration process to create your online account and are you able to share a screenshot of the error message that you're seeing?
Kind Regards,
Steven_L
same here
Forum TeamHey adsalamon, thank you for reaching out and we are so sorry to hear about this account issue.
What error code / message are you getting?
Which browser are trying from?
spoke to someone and were looking in. every browser and device!
This looks like an issue as I joined about a week ago and I'm experiencing same.
They said it's being reported to "IT"
Same issue and same error code. Completely unacceptable I've only just signed up for a new 24 month contract im going to cancel it within the cooling off period as this is a joke.
I was just fobbed off by the customer support when I rang them after they tried to fix everything on there end but couldn't then just said its a issue on our end and will be fixed soon. Nearly a week later no issue. I dont have full WiFi so need to use a booster but can't connect it to my router as I cant access vigin media settings.
