Unable to login to my account since the o2 merger

Question

Hi, I have been unable to login to my VM account ever since the O2 merger. Once I enter my third-party email address, VM sends a verification email that never arrives. I have checked my spam folder but nothing ever gets through. It was all working fine before the merger with o2. I have reported the problem and got a ticket number but their technical people haven't got back to me in over a month. Has anyone had this problem and managed to resolve it? Many thanks for your help.&nbsp;

John_GS · Answer

Hi Nicks6&nbsp;
Thanks for posting and welcome to the community. Sorry for any online account issue.&nbsp;
We can see you have a ticket logged with IT but can we just check, have you gone through the VM O2 ID registration process?&nbsp;
Or is this what you mean when you said you enter your My VM email log in username and then it sends you a verification?&nbsp;
Best wishes.

Nicks6 · Answer

Hi John_GS, thanks for getting back to me. The problem is when I try to log in to my virgin media, which is the log in screen that I have always used. Is there a separate process that I need to go through following the merger?

Thanks

Matthew_ML · Answer

Thank you the update Nicks6.
You should just click login on this link
Does it give you any error messages when clicking this?
&nbsp;

Nicks6 · Answer

Hi Matthew_ML, thanks for your message. It is the same problem. I enter my third-party email to login (which is a yahoo mail account) and then VM sends me an email verification link to click on but the email never comes through and is not in my spam folder. Everything used to work fine until the merger with O2 and since then I haven't been able to login at all because the verification email never comes through. I have checked all the settings in my yahoo mail and there is nothing obvious there that is blocking any vm messages.&nbsp;

Matthew_ML · Answer

Thank you for the update.
Have you tried to try to make an account with a Virgin Media email address?
Are you getting any error messages or codes?
What happens when you go down forget password / username?&nbsp;

Forum Discussion

Unable to login to my account since the o2 merger

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