Unable to log in to Virgin Media account
I can't log in to my Virgin Media 02 account on my laptop. I get getting sent back to the Sign up / Register screen.
Can someone advise please
Thank you.
Forum Discussion
6 Replies
So am I, tried asking all the different forums l can think of, but getting nowhere . What a surprise
Same here too, round and round on a constant loop, enter email, verify, sent to log in again, enter email, verify etc etc.
This is on virgin TV go app
Reading comments on the app via the play store, it seems this has been going since September at least!
And checking around it's been going on for more than six months
Same here caught in some sort of authentication loop. Seems only option is to call 0345 454 1111
- Robert_P
Forum Team
Hello benobbs
Thanks for posting in regards to the verification issues experienced with your VMO2 ID, we'd recommend if possible, using a different device for the verification via email. For example, go through the registration process on a laptop and then click the verify link sent via email on a mobile device like a phone.
We have had issues like this previously and that seems to help get past this stage of verification.
- Robert_P
Hello EveD
Sorry to hear of the sign in issues with your VMO2 ID, we appreciate you taking the time to raise this via the forums.
Have you been able to sign into the account previously? If so, when were you last able to sign into it? Do you get any error messages when the sign in fails?
We have help here for a whole host of VMO2 topics, let us know if they help.
