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jgahagan's avatar
jgahagan
Just joined
5 months ago

Unable to log in to my virgin media

I am unable to log in to my virgin media. When I first registered I used a non virgin email address. This address no longer exists as the provider went out of business. When I attempt to log in a link is sent to the non existent address. I have contacted customer service who said they have raised a ticket and I will receive email confirmation. This confirmation is then sent to the non existent email address. I am just going round in circles and am thankful I don't have any hair to pull out. Any help would be greatly appreciated. 

 

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 months ago

    Hi jgahagan thanks for posting although we're sorry to hear of your concerns raised regarding My Virgin Media.

    In order to resolve this, the team on the phones should now have the ability to change the email address registered, without raising an IT Ticket. 

    We'd advise please contacting us again on 150 / 0345 454 1111 so we can assist. Many thanks