I have tried all my Virgin Media email accounts and also tried using my Virgin Media account number and area code and ended up getting details not found and a message to please quote reference IDF-12B.
Having spent 30 minutes on the phone I got through to an agent quoted the reference only to get cut off.
Can you advise how to proceed
thanks
Dave
Forum TeamHi Dave,
Welcome to our forums and sorry to hear you are having issues when trying to link your VMO2 account. We can understand the frustration caused and we want to best help. Just to confirm, are you installed and have your services fully up and running with us? Are you trying to link your account as seen here. Please get back to us here so we can look into this for you for a resolution.
Thanks,
Yes, services are running, I did have a problem with my phone when it switched to O2 as it was set up with an old account which I could not longer access but eventually managed to get it changed to the one I use now.
