Unable to link Virgin Media

Hey all,

I've run into a frustrating issue with my Virgin Media O2 ID setup and could really use some advice.

I’ve registered for a Virgin Media O2 ID using my current email address. However, the system doesn’t recognise this email as being linked to my account. It then asks for my account number and area reference. After entering those, my account does appear—but it’s still linked to an old email address from almost 10 years ago.

The problem is, I no longer have access to that old email because the provider no longer exists. The system says it’s sent an email to that old address for approval to transfer, but since I can’t access it, I’m stuck.

I’ve reached out to live chat multiple times, raised two formal complaints (with no replies), and submitted two IT tickets (again, nothing) to get the email changed or provide some sort of alternative security information. I’ve also tried using the Bing search solution to register, but that just auto-redirects me to the new site and doesn’t help.

Has anyone experienced anything similar or have any suggestions on how I can get this sorted? It’s been incredibly frustrating, and I’m honestly getting nowhere.

Any advice would be much appreciated!