Unable to link my Virgin Media account to new Virgin O2 identity
Hello
I'm starting a new thread as suggested. I've had trouble for weeks trying to log on to My Virgin media account. This has been established for many years previously.
In the last few months (can't remember exactly when) I went through the process of setting up a new Virgin O2 identity. I got as far as the page where I had to link my Virgin Media account.
I entered my Surname, account number and area number. When I clicked on Submit, I got another page saying my account could not be found. I have run out of retry attempts.
I am using the account number and area number that Virgin Media send on my monthly bill (received by email).
This is pretty frustrating. I cannot log on to check service status, which I have needed to do a couple of times recently because of network outages.
How can an organisation get something so fundamental as account login so terribly wrong?
As an aside, this new Virgin O2 identity system tells me that my main e-mail address is invalid. This is the email address that Virgin Media sends my bill to.
My obfuscated address is myfirstname@mysurname.online
Yet the new identity system says that this is invalid. Why? Regardless, I resorted to using a temporary gmail.com address to set up an identity. Crazy. Frustrating.
Please help. I've called the helpline twice now and they can't resolve it. Only unkept promises to call back or instructions to wait a few weeks and retry. Really?
