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eduardohp's avatar
eduardohp
Joining in
19 days ago

Unable to create my virgin media account

I just received my broadband kit but I am unable to create my Virgin Media Account

5 Replies

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    19 days ago

    Hi eduardohp 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with creating an online account. Have you been able to set up your equipment and get yourself online as yet?

    Please let us know.

    Sabrina

  • eduardohp's avatar
    eduardohp
    Joining in
    17 days ago

    I was able to connect and get online. I am still unable to set up an account on my virgin media.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      17 days ago

      Hi eduardohp, thank you for your response.

      What stage are you able to get up to after clicking on "Register" here and following the instructions provided?

      Please pop back to us at your earliest convenience. 

      Regards,
      Daniel

      • eduardohp's avatar
        eduardohp
        Joining in
        17 days ago

        It asks me to input a password. I have tried with both regular and secure passwords. Whenever I submit it, it gets stuck. Most times it does nothing, others it just takes me again into the same 'input new password' window