Forum Discussion

anon465732's avatar
anon465732
Joining in
5 months ago

Unable to create My Virgin Media account

I get the following error message when I try to create a My Virgin Media account: "We can't find an account with the details you've provided." - I'm sure my details are correct. Are you able to assist?

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 months ago

    Hi anon465732, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues creating a My VM account. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 months ago

    Hi anon465732, 

    Thanks for taking the time to stuck with us via private message.

    We're really glad that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

    Take care,