Forum Discussion

jdkirk95's avatar
jdkirk95
Just joined
21 hours ago

Unable to complete SSO sign up for VM account

I have the same issue. I had an account with Virgin on an old email, and I created a new account with a new email where I bought the broadband service. I then got an email saying that something is wrong with my account asking for me to call a number for help - the number does not work.

In an effort to see what is wrong with my account, I tried to sign into my account online, which made me create a Virgin ID with my new email. I now can’t link the Virgin ID with my account as it says that the account was made with a different email (even though it was not). I reckon it’s probably a bug on Virgins side for customers that have had previous accounts with different emails. 

please can someone me help to fix this issue?

3 Replies

  • jdkirk95's avatar
    jdkirk95
    Just joined
    14 hours ago

    Hi Steven, another tenant was in the house but they used Virgin media too.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      3 hours ago

      Thank you for confirming this jdkirk95, to get a better understanding did you take over this account?

      Please do let us know when you can so we can get this resolved for you :) 

       

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    18 hours ago

    Hello jdkirk95,

    Welcome to the Community and thanks for taking the time to post here on the forums. We're sorry to hear of the issues that you're experiencing with your account.

    Have you been with Virgin Media since the email was created or have you been with another provider and come back to Virgin Media?

    Kind Regards,

    Steven_L