I’m having exactly the same problems. Joined 2 days ago as a brand new customer who has never had virgin previously, get same error that accounts don’t match. So a brilliant introduction to Virgin Media support, not!
Forum TeamHi Morgar11,
Thanks for your post and welcome to our community.
I'm sorry to hear you're having some issues registering for the online account.
I'll send you a private message now so I can look into this for you.
Please look out for the envelope in the top right of the page and pop back to me when you can
