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Morgar11's avatar
Morgar11
Settling in
7 months ago

Unable to complete SSO sign up for new VM account

I’m having exactly the same problems. Joined 2 days ago as a brand new customer who has never had virgin previously, get same error that accounts don’t match. So a brilliant introduction to Virgin Media support, not! 

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  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    7 months ago

    Hi Morgar11,

    Thanks for your post and welcome to our community.

    I'm sorry to hear you're having some issues registering for the online account.

    I'll send you a private message now so I can look into this for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can