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Seansnoddy's avatar
Seansnoddy
Settling in
26 days ago

Unable to complete SSO sign up for new VM account

Exactly the same issue as srodrigo above ... new customer ... using same e-mail I got my contract information from and when trying to link Virgin Media O2 ID it's saying "account is linked to an email address that's different to the one on your Virgin Media O2 ID" ... but it's the one I've signed up with and got my contract information through???

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Seansnoddy 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear you're having the same issue 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel