Unable to change payment date

Hi David,

Thanks for the warm welcome! 😁

I’m afraid that when I click the button, it makes the effect that it has been clicked but it takes me nowhere and stays on the same page.

I have also cleared cache and still not working so not too sure what’s happened

Thanks for your post on our Community Forums keels010, and a very warm welcome to you!

Sorry to hear of the issues experienced when trying to make a change to the payment date on your account.

Can you please confirm what screen you're issued when clicking 'Change Payment Date' on this section of your My Virgin Media account?

Have you attempted to clear the cache on the browser you're using when accessing the account via our website? 

Thanks,

David_Bn