Forum Discussion

jmoralee's avatar
jmoralee
Joining in
2 days ago

Unable to access virgin media account

Hi, I am having problems accessing my virgin media. When I try to sign in it says that an email has been sent for verification but we never receive the email.

Can anyone help please.

3 Replies

  • jmoralee's avatar
    jmoralee
    Joining in
    19 hours ago

    Hi David

    No, I have tried this several times over several days and the email has not arrived and is not in the spam folder.

     

    Thanks

    James

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      17 hours ago

      Hi James

      I'll send you a PM now to assist further.

      Best wishes.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    20 hours ago

    Thanks for reaching out to us jmoralee, and welcome back to our Community Forums!

    Sorry to hear of the issues faced when trying to access your My Virgin Media account.

    Can you please confirm if the E-Mail has since arrived or if this is being directed to your junk/spam folder at all?

    Thanks,

    David_Bn