Unable to access original email account
So I have been trying access my virgin media account but I cannot access the original email account I tied it to. Any way of changing my email so I can access my virgin account again?
Forum Discussion
5 Replies
- Robert_P
Forum Team
Hello KurtG
Thanks for posting in regards to your email account and access issues, we appreciate you taking the time to raise this via the forums and welcome to the community.
Can you confirm if you still have active services with us? If not when did you cancel the services as email accounts can be deleted 90 days after the disconnection.
We have also changed how customers sign into accounts and apps, we now ask customers to set up a VMO2 ID, more help on this can be found here. You’ll need a Virgin Media O2 ID to manage Virgin Media services online. It replaces signing in to sites like My Virgin Media or My O2 with two different sets of sign in credentials.This way you’ll only need to remember one set of signing credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure.
When you sign in to the Virgin Media and O2 online spaces with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device.
Hiya, thank you.
I do still have active services with yourselves. I have tried to set up a O2 ID but in order to do so they have sent a link to the email my virgin media account is linked to, and I no longer have access to the email so am unable to set up an O2 ID.
