Forum Discussion

Norette's avatar
Norette
Dialled in
2 months ago

Unable to access my virgin media account

This morning I have been unable to access and log in to my virgin media account or emails. It takes me to the log in page, I enter my details and it takes me to a blank screen or to the home page and asks me to enter details again. I tried ringing the customer helpline and cannot get through to anyone as agents all busy. Recorded announcement says there are technical issues with online services and to try again later. Can someone confirm this is the reason   I am unable to access my account. I have an ntlworld email address but have done the verification process a while back and have been able to access my account and emails with no problems. Also the signal to our property is very intermittent and has been fluctuating for a couple of weeks. On checking the service status it confirms that there are issues in our area RM6 4NU and engineers are working to fix this but no estimated time given.

I need to access my account and emails asap please help.

11 Replies

    • Pete2174's avatar
      Pete2174
      Tuning in
      2 months ago

      Have the same issue.

      Can access email via iPhone but not via a laptop.  Spoke to a useless chump who put me through to another useless chump so given up now. After last weeks outage of nearly 24 hours and now this I give up with this lot. 

      • Tony_'s avatar
        Tony_
        Superfast
        2 months ago

        Pete2174

        From previous experience I know what it is like to call CS... Well done for trying.

  • Tony_'s avatar
    Tony_
    Superfast
    2 months ago

    My access has been magically restored... Somebody at VM has used a spell candle!

    • Norette's avatar
      Norette
      Dialled in
      2 months ago

      Yes same spell used on me. Can now access account and emails. Let's hope they solve the issue with the signal in our area.

      • Pete2174's avatar
        Pete2174
        Tuning in
        2 months ago

        And magically for me too.  Yet I was told not their fault initially.   Why do they lie to use? Would be far more calm and sympathetic with them if they just told the truth.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello all,

    We're sorry to hear of the issues regarding accessing your MyVM accounts, we appreciate you taking the time to raise this via the forums.

    We were made aware of an issue and it was raised to the team to look into, they have acknowledge the issue but have advised it has now been resolved.

     

    Apologies for any inconvenience caused.

    • Norette's avatar
      Norette
      Dialled in
      2 months ago

      Thanks for replying to us. Would you be able to update me with the issue regarding the intermittent and fluctuating signal in my area. When running service diagnostics it says there are issues and engineer working on this but no estimated time given for fix. This has been ongoing for a couple of weeks. TV boxes and router have been rebooted but still no difference. 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for getting back to us Norette, so we can look into this further we would need to get some details from you in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina