I have already posted regarding not being able to access my ntlworld.com emails but I have just tried accessing my account and same thing happen as when trying to access my email account. According to check the service status I was able to enter the postcode and my account name and the message I got was there is maintenance work being carried out. I need to be able to access my account and emails urgently.

Hi all I have just tried again and still cannot get into my account or emails. I enter the details asked and get the link to continue verification in my Gmail account. The email from VM asks me to click on verify which I do and the screen then goes blank and my tablet crashes. I then go back into My Virgin Media and still the same Virgin/O2 verification screen. This is awful as I cannot log into my account to view my bills etc and access my emails. Let's hope this gets resolved soon.

Hi all it is now 8.30 am and still the same problem can't log in to VM account and to access my emails. I cannot even access my emails through web mail. I am in my late 60s and have a few medical issues so receive emails regularly from the NHS so it is imperative that I am able to access my emails. Please Virgin sort this out.

Hi John I am unable to access my virgin media account or my emails. When I click on my virgin media it takes me to 02/VM registration page to verify it is me. I have done this several times receive email to my Gmail account to click link but it doesn't work. I am still not able to log in. I have an ntlworld.com email. I believe some people are now able to log in normally but others still having issues like myself.

I have same issue all my outlook email is refusing to connect to virgin since this new Virgin/O2 change Password hasn't changed but it tells me password invalid and only way i can see emails is via the web email

I have the same problem. I tried to log in to watch the cricket on Sky Sports today but my old ntlworld address and password no longer work. Virgin gave me this address years ago and I cannot receive emails on it. I do have another login using gmail but when I try to sign in it asks me to link my Virgin Media 02 account. But it asks me to use the ntlworld address (which is greyed out and cannot be changed). It then sends a verification link to an email address I cannot use .I must have verified my gmail address a dozen times trying to get into the Virgin Media website without success. I do not have a virgin email address that I am aware of. My TVGo app on my ipad still works but my wife's doesn't and she is mightily miffed.Any advice would be appreciated. I am nearly 80 and this is frying what's left of my brain!CheersAlastair McIntyre

Unable to access my virgin media account | Virgin Media Community

60 Replies

petecoss47
On our wavelength
25 days ago
I can't believe that is login mess has not been sorted by now. What I don't understand is that Virgin/O2 haven't come out with PUBLIC NOTICE that they have a problem with this totally disastrous idea of merging the two logins. Also there is no coverage of this problem in the media.
There was NO prior notice that this was going to happen. The knock effect is that access to Ntlworld emails by my wife and myself is so hit and miss and we have had two 1 hour sessions with someone after ringing 150. Nothing concrete came out of these conversations as I think the person on the other end of the phone wasn't able to resolve the problem (no disrespect to them) as it the moment NOBODY at Virgin/O2 knows either.
We still have problems with with access on desktop (me), iPad (my wife) and iPhone (my wife) were as I'm fine on iPhone and Laptop.
If this goes on much longer we are both considering dropping our mobile O2 accounts at least to get then out of the equation.
Virgin is going to take a huge hit with loss of business if they don't sort this out.
Once again VIRGIN please sort this out!!!!
petecoss47
On our wavelength
25 days ago
Tried the link above
https://www.virginmedia.com/support/help/linked-virgin-media-o2-id.
Came up as - NOT FOUND
- Carley_S
  Forum Team
  24 days ago
  Apologies petecoss47
  
  The correct link is here.
  
  We are working externally and within the Community to find troubleshooting steps which help customers through this process.
  
  If you're getting stuck on the linking part of the registration process, are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID?
  
  Let us know how you get on with these steps, and if you've any further concerns, please let us know.

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Unable to access my virgin media account

60 Replies

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