Forum Discussion

JC2121's avatar
JC2121
Joining in
5 days ago

Unable to access my Virgin Media account online

Please can someone from customer support reply as I have been trying to access my Virgin Media account.  It says my details are wrong.  I have tried to reset the password as it says it doesn't recognise my previous one.  After 5 attempts and almost 3 hours trying, it finally said that the password was changed ... but frustratingly it still won't let me in!  Please help.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    5 days ago

    Hi JC2121,

    Thank you for reaching out to us in our community and welcome, we are sorry to hear you have been facing issues getting into your online account  and for any inconvenience this may be causing, so I can help I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.