Forum Discussion

philski69's avatar
philski69
Tuning in
5 hours ago

Unable to access my account

Hopefully someone can help as the phone help desk just says they dont know. Every time I try to log in I have to go through the whole setup process and at the end I receive an email to say its all set up and when I go to log in it goes through the whole system again. I have tried calling in  and raised tickets and I'm told it will go to the technical depart who will be in touch. No one has come back to me. I cannot see my bills or emails. It recognises I have an O2 account but it is unable to join them as well

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello philski69,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L