Unable to access account settings

Please can someone assist me? My broadband arrived Tuesday and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. Wheb I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on PC