TV and Broadband service issue

Morning All,

It appears I am not alone in being frustrated with the level of customer service offered by Virgin. I rang on Friday as I have an ongoing issue with both broadband and TV. I requested to speak to a manager/supervisor and was told no one was available. I was, however, told I would receive a call back within 24 hours. On Sunday, I called back as no call had been received and was once again told a manager/supervisor would call me back within 24 hours. I have just called the customer services team again as still no call back. They have now provided me with a customer complaint number. When I asked why one had not been given to me on Friday or Sunday, I was advised it was because I had not made it clear I was complaining! They have told me I will receive a back today, but if I don't, then I can use the complaint number to take to an external body. So, they are already admitting the possibility that a return call would not be made. As an aside, the only way I could get through to the cluster services team was to select the option  to say I was leaving. Because surprise surprise they answer calls if you wish to leave. I have worked in customer services for over thirty years and can honestly say Virgin Media hands down offer the worst experience I have had to endure. We will see what today brings, but having waited four days for a call back, I am not holding my breath. 

[mod edit - title edited for clarity]