Trying to reset login details
Can somebody help me please? I need to reset my login details in order to access my account.
Forum Discussion
You will need to ring CS, as it may take a few days for a VM Mod to pick this up. This is Community Forum, and not an instant direct line to VM.
I have tried calling your instant direct line to VM no luck there kept on round in cycles with no help that’s Y I asked for help on the community. Giving a sarcastic. Answer with no help to my query is not good service
Are you having an issue where the "reset password" link doesn't work? I've not been able to get into my account for months, but I have some management to do now, so trying to sort it, and wondering if that's a widespread issue. I'd phone them, but they appear to have removed all non-sales phone numbers from the website.
Otherwise, the answer is probably the reset password link under the login link.
Have tried resetting it on the app and the online, but keeps freezing and no other way of getting help
Hi Tahir3,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your login details. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Just as a side note, Adduxi was not trying to be sarcastic. They're a community user like yourself and not a Virgin Media employee, and were offering the best advice. It can sometimes take us a few days to reach posts so it's always quicker to phone. The usually customer service number is 150 / 0345 454 1111.
Many thanks,
