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mikeyh68's avatar
mikeyh68
Dialled in
4 hours ago

Trying to login to account

So I get an email saying they would like to send me a new Stream Box and to Claim the Box via a link.

THis takes me to my normal login - the email is exactly the same as the email used to contct me. It says the email is invalid . Tried several times - then tried to register as appaerntly we need new VirginO2 Ids. Still goes round in cirlces and no able to login - cannot even access the app anymore ..

 

Been a subscriber for 30 + years - Complete joke - if its not sorted im off to Sky

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    45 minutes ago

    Hi mikeyh68 

    Thanks for posting and welcome back to the community. Sorry to hear of this not working. There is an online account issue so maybe relating to this but I'll send you a PM now to check.

    Best wishes.