After numerous attempts to leave virgin media my contract ended 12th of January I’ve had no joy at all so now I have stopped my standing order to try and get some kind of response from virgin media my property has been empty for the last four months but thought I would honour my contract to the end how foolish was I . I even notified them in July that I didn’t want to renew. They said they would put a note on my account it hasn’t happened.
Forum TeamHi there Regbarber 👋 Welcome to our forum and thanks for your post 😊
We're sorry to see that you've not had your services cancelled as expected. We do require a 30 day notice period which we aren't able to take in advance. So if you've contacted the team 4 months before the service disconnects, we'd need to hear from you again to give the 30 day notice period.
I'll be happy to take a look at this further for you so I'll pop you a PM to confirm your details.
Regards
Nathan
Well what a result. they sorted a case worker for me who had it all sorted within an hour Well done
Forum TeamThanks for the feedback 😊 Always happy to help whenever. Glad to have been able to resolve this for you.
Regards
Nathan
