Forum Discussion

Regbarber's avatar
Regbarber
Joining in
15 days ago

Trying to leave Virgin Media

After numerous attempts to leave virgin media my contract ended 12th of January I’ve had no joy at all so now I have stopped my standing order to try and get some kind of response from virgin media my property has been empty for the last four months but thought I would honour my contract to the end how foolish was I . I even notified them in July that I didn’t want to renew. They said they would put a note on my account it hasn’t happened.

  • Hi there Regbarber 👋 Welcome to our forum and thanks for your post 😊

    We're sorry to see that you've not had your services cancelled as expected. We do require a 30 day notice period which we aren't able to take in advance. So if you've contacted the team 4 months before the service disconnects, we'd need to hear from you again to give the 30 day notice period.

    I'll be happy to take a look at this further for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan

  • Well what a result.   they sorted a case worker for me who had it all sorted within an hour Well done 

    • Nathan_B's avatar
      Nathan_B
      Forum Team

      Thanks for the feedback 😊 Always happy to help whenever. Glad to have been able to resolve this for you.

      Regards

      Nathan