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RKlecan's avatar
RKlecan
Joining in
7 months ago

Trouble tracking order

Hi there!! Made an account to ask about this specifically.  

Last week I ordered a broadband package (not switching), I got all the pre contract stuff through fine with an order number and it said it would be delivered on Saturday (28/09). However we haven’t received any updates regarding the order since. I tried contacting customer service I’ve had no luck so far. The web chat directed me to SMS but then the SMS said it wasn’t available and to use the web chat instead. I tried calling but it wants a phone number or an account number (I have neither), and I couldn’t find any other number. 

I’m really worried because we currently don’t have any wifi in our house and me and my housemates need it for work. 

order
order not delivered

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  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi there RKlecan 👋 Welcome to our forum and thanks for your post 😊

    I'm sorry to see that you've not had the Hub delivered when it should've been. I'll be happy to take a look at this for you so I'll send you a PM to confirm some details.

    Regards

    Nathan