Transcript of a live chat

Hello,

Please help me to find a transcript of live chat. I talked to a team member of Virgin media and we agreed on a new contract. And she sent me the pre documents which I agreed on the amount that I would pay every month. And she assured me that I do not need to do anything, just wait for the contract which be sent to my email later. But then after half of the day, I got a new email from Virgin media which stated that I need to pay a double amount every month. 

I remembered she told me she saved the chat so please help me to find a transcript.

Thank you very much.