Forum Discussion

Wiiam's avatar
Wiiam
Joining in
2 years ago

Tqo account numbers and unable to access active one.

Hello,

I recently registered with virgin media and due to problems with registration I ended up with 2 account numbers. When signing in to my account online I always end up going to the defunct account and can not work out a way of going to the active account.

I supposedly have installation of the service today but I can not access my account.

Hope this makes sense.

Mark

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi Mark,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear there's been some confusion with your online account.

    So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm