Hello Stella7,
Thanks for your post and welcome back to our community.
Sorry to hear about TNT Sports being removed from your renewal offer.
With these renewal offers they do need to allow 30 days to be added to your account so you are well with in a time scale to cancel this and look at alternative packaged with TNT Sports included.
You then get a 14 day cooling off period from when the renewal starts.
Sadly from here we are not able to process or make any package changes. If you can contact us on the details below, our team will be more than able to help.
Call: 150 from a Virgin Media Landline or 03454541111 from any other phone.
WhatsApp: 07803089684
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Gareth_L