Forum Discussion

jasonu's avatar
jasonu
On our wavelength
2 months ago

tnt offer £12.00 and we wont lower price final...

i logged in my virgin media to check account .

there a brill £12.00 for tnt . 

click link and 6 hours of knightmare follows.

click link chat and £18.00 not £12.00

fogged right off here there chat phone app . 

copied link as photo we fill in compliant wait for outcome in 2 week or less final.

the link new customers only told . on photo no details of new customer old new or man on moon.

just that were u get link .

start page no details . logging account the phone there with link and chat drove me nuts .

150 aiso .

retension helped some what but £18,00 sorry we cant £12.00 ....

 

scammed again . 

think u save to get back channels think again.

 

 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi jasonu 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you have faced with our team and an offer for TNT Sports. This is an active offer that is made to you by your account, without any interaction with our team. It is an offer that is applied via your account, our team do not have any involvement with any campaigns and exclusive deals that are offered to you via your account or email. 

    Have you followed the process via your online account to add this to your account and has it been successfully added or have you faced an issue with an error message or code?

    Let us know. 

    Sabrina

  • jasonu's avatar
    jasonu
    On our wavelength
    2 months ago

    order and popup chat online to rep 

    and they are no help as fixing a leak with a hammer .

  • jasonu's avatar
    jasonu
    On our wavelength
    2 months ago

    if i click the normal way wants £18 or order with the box £18 not £12.00

     

    there was only 1 step click and then chat window ...

  • jasonu's avatar
    jasonu
    On our wavelength
    2 months ago

    £12.00 chat option only .. which are pointless.

    add it costs £18.00 so no error code as never applied to account at £18.00

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 months ago

      Sorry to hear this jasonu Just to clarify, when discussing the deal with our chat team what happens? Were you given a reason the deal couldn't be applied as seen in your account? Please get back to us and we will do our best to assist.

  • jasonu's avatar
    jasonu
    On our wavelength
    2 months ago

    The computer says no on 150 or chat.....

    That I fell that they are saying I'm trying to scam virgin media

     

    The photos are 100 % real

    They won't honor what the website displays

    • Akua_A's avatar
      Akua_A
      Forum Team
      2 months ago

      In this case, we are sending you a private message to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,