Forum Discussion

smbl's avatar
smbl
On our wavelength
15 days ago

TNT free upgrade

I received an email yesterday about Eurosport ending in February and offering a free upgrade to TNT Sport through the TV box app. I added it and have now received another e-mail showing a monthly increase to my package of £18 plus a one off fee of £7.50. There is no mention of it being free.

Please could someone from Virgin confirm these charges will be offset by the full discount promised in the initial e-mail?

  • Hi smbl, 

    We're sorry to hear that there's been an issue with your bills after adding TNT Sports.

    I'll be more than happy to look into this for you. I've dropped you a message so I can take your details and look into this for you.