Forum Discussion

henryc's avatar
henryc
Joining in
6 months ago

Tnt fiasco

Hi ive been a customer since ntl days .up until a few weeks ago was on maxit tv with tnt .but decided to add sky sports .after a call when i was told wasnt a problem everything would stay tge same i went ahead ..now only to fibd ive lost tnt ...and if i want it back it will be an additiinal 18 pounds ...totally shocking.this shoukd have been explained .....yes you srnt me a new contract but until this morn ill admit i had missed were it says id loose tnt.....now i wonder since its less than 14 days can i cancel the upgrade and demand my old service restored ie maxit with tnt

  • Hi I too have been on maxit ackage for years but never recieved any emails.and id like it back as well if that can be arranged .

    Thanks 

    Henry

    • henryc's avatar
      henryc
      Joining in

      A wee update ive just checked my contract..i had added sky sports a few weeks ago....i had sky movies added to maxit  so i also had tnt.......new contract says tnt and sky cinema remo ed ....but sky cnema still there ....when i phoned to enquire Noone mentioned id loose tnt or movies ...otherwise i wouldnt have taken sky sports so I am far from happy ...this isnt the way to keep or treat loyal customers so please sort it 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey henryc, thank you for reaching out and I am sorry to hear this.

        TNT sports is now an add on, have you checked your paperwork to see if this is stated on it?

        Do let us know.

  • A wee update Ash a forum team member reached out to help with my concerns .What can I say .Other than great customer service delivered and im just in from work and Tnt is back as part of my package . So its clear that Virgin do listen and will try to work to resolve issues .So a major thankyou to Ash .

    Cheers 

    Henry

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Thank you for chatting with me and I'm so glad that we could help resolve this henryc 

      If you ever do have any issues in the future please do reach out and let us know and we will do all we can to help.