Solved
Threat I'll be charged for equipment I already returned
Hello, I disconnected from Virgin on the 25th July and received an email a few days later to say I would need to return my equipment (Virgin Hub 3 and Stream TV Box) and to wait on the pre paid retu...
Hey issueepic,
Welcome to the community and thanks for taking the time to post here on the forums. I'm sorry to hear of the issues that you're having with your equipment return. If you have returned your equipment and have the proof, you will not be charged. The app does show that it has been returned to us but it can take up to 10 days for the return to be fully processed and your account updated.
Kind Regards,
Steven_L
