Forum Discussion

jarramackem's avatar
jarramackem
Dialled in
5 months ago

Thinking of leaving phone call

Why would I call VM, get through to thinking of leaving and my call not be logged as a disconnection request?

12th August I rang in, spoke to whatever team answered and told them the renewal was too expensive and I wanted to leave, after a few attempts by the lady to get me a better deal I was passed to retentions, lady there also tried but could not get me a deal without speaking to her manager. I was promised a call back and was still waiting today when I tried to call in.

I got through to a guy who told me I have not had a disconnection notice applied and has added one from today. He has advised me my disconnect will now be October! Refused to put me through to someone else, said he could not do that, weird that it happened on the 12th no problem.

This is costing me over £100 more than it should because of VM and there woeful customer (dis)service.

I've read a few complaints online about how bad CS has become, now I understand why people are angry.

  • jarramackem's avatar
    jarramackem
    Dialled in
    5 months ago

    Same to me regarding leaving (phone call though), plus no notice added to my account, so its costing me another two weeks paying over the odds for a lesser service

  • Derwentmailman's avatar
    Derwentmailman
    Up to speed
    5 months ago

    If you are determined to leave then just give them the 30 day notice via the various methods available.  If phoning insist on the 30 day notice to terminate services for 30 days hence.  If done today by phone that would be for 22nd September.